Round Table Agency helps brands in Detroit design seamless, data-driven customer journeys—through CX strategy, service design, and digital transformation.
In today’s experience-driven market, every customer interaction shapes your brand’s perception. A well-defined CX strategy aligns your brand promise with consistent, meaningful touchpoints — from first click to long-term loyalty.
At Round Table Agency, we help brands design and deliver seamless, human-centered experiences that build emotional connections and drive results. By aligning strategy, storytelling, and service design, we turn fragmented journeys into unified brand experiences.
CX Audits & Journey Mapping
We analyze every step of the customer journey — from awareness to advocacy — identifying friction points and opportunities to elevate the experience.
Persona Development
We craft data-informed personas that reflect real user motivations, needs, and behaviors — the foundation of every CX design decision.
Experience Architecture
We design cross-channel interactions that are intuitive, intentional, and aligned with your brand identity and values.
Brand Touchpoint Optimization
From digital interfaces to customer support scripts, we optimize every moment that matters to create consistency and delight.
CX Strategy Workshops
We engage key stakeholders to co-create experience principles and map the path toward a customer-first brand culture.
Strong CX strategy isn’t just good design — it’s smart business. Brands that lead in customer experience outperform the competition in customer satisfaction, retention, and long-term growth. Let’s create experiences that speak louder than words.
What is Customer Experience (CX) Strategy?
Customer Experience (CX) Strategy is the intentional planning and design of every interaction a customer has with a brand across all channels and touchpoints. It aligns business goals with customer needs to create seamless, consistent, and emotionally engaging experiences that build trust, loyalty, and long-term value.
How does the Round Table Agency help Detroit brands with CX Strategy?
Round Table Agency helps brands in Detroit design seamless, data-driven customer journeys through CX strategy, service design, and digital transformation that build emotional connections and drive results.
What kind of Customer Experience Strategy (CX) services does Round Table Agency provide?
Round Table Agency offers CX audits and journey mapping to identify friction points and opportunities, persona development based on real user data, experience architecture design for cross-channel interaction, brand touchpoint optimization, and CX strategy workshops engaging key stakeholders.
Why is a strong CX Strategy important for businesses?
Strong CX Strategy is not just good design but smart business. Brands that lead in customer experience outperform competitors in customer satisfaction, retention, and long-term growth.
Does Round Table Agency offer additional branding and copywriting services for Detroit businesses?
Yes, in addition to CX Strategy services, Round Table Agency provides brand refresh, messaging services, style guides, website and application copywriting, tagline copywriting, email and campaign copywriting, presentation copywriting, logo design, and various design services tailored to Detroit brands.
How can I book an appointment with Round Table Agency in Detroit?
Submit an inquiry via our inquiry form, and we’ll follow up to schedule your appointment.
In addition to logo design, Round Table Agency offers a complete range of services to help Detroit businesses build powerful brands. This includes landing page design, brand messaging and style guides, website copywriting, email design, and comprehensive customer experience strategy.